Good Grief! It’s Queuing!

Shit! Queuing!

This is the normal reaction of call center agents when they notice that they are taking so many that it seems that it wouldn’t end.

There will always come a time during a regular work day when the calls came in with a flurry; this is what call center agents call queuing. For non-call center employees out there this is the time of day when calls came in non-stop. You just finished with a call and before you can take a breath another call would come in. Most agents dread this time of the day because it really is tiring to take one call after the other. In technical support this not only drains you physically, but mentally as well. The only good thing about taking one call after another is that time passes by so fast that your shift ends rather quickly than usual, because you’re so busy taking calls that you won’t notice the time. Bad thing about this is that there are times that you will lose track of the time that you will forget to take your break or take it after the allotted time has pass.

A few days ago our center experienced a severe case of queuing that I failed to notice that my shift ended an hour ago. I was so into it, that the shift manager actually had to come to my workstation and told me that it was time to go.

I was sooo tired that I can’t even stand up to go home. But! Taking calls is in the job description so one can’t really complain.

After a long tiring day some employees would go to a bar and drink up! Others would relax playing online games or play with PSP’s. J While other would rather go home to rest, for they know before the week ends, it will be queuing once again. Oh….man!