Just Thinking Out Loud!

“A Filipino’s View on his Surroundings”

4 Years And Still An Agent

I first heard about call centers from my brother way back in 2002. I was very skeptic about the whole thing back then, earning Thirteen thousand pesos (the going rate at that time) just to call some stranger in the U.S. and try to sell them something. “Impossible!” I told myself. How can a complete stranger buy something from someone who is a stranger to them too. Then I saw the movie “The Boiler Room” my brother told me that thats a how exactly a call center works. Then as faith would have it, he gave me an address in Ortigas and I applies and got hired as a telemarketer for Contactpoint Contact Services. During my first month after my training, I was determined to quit after a week since I can’t get 1 sale during my entire shift. I was thinking “If I can’t sell one item in a day, then how was I going to sell 10!” 10 being our quota. I only made 2 sales during my first week. Then the magic happen. I was able to reached the quota during the second day of my second week. I reached it again on the third day and so on. I was earning quite a lot those days because of the commissions. I tried for a hire position after three months. But unfortunately I didn’t make it. I was transfered to another account, and kicked ass for a few more months then tried to apply for a position again. I got accepted in the Quality department. Little did I know that it was the beginning of the end. To be honest this was my first real employment. And I can’t stand the pressure. I resigned after a year. I tried with a different company and got accepted and still currently employed by my second call center. I’m a technical support agent 4 years running now. A friend of mined keeps asking me. Why not apply for a higher position. Why should I? I’m earning about 20k a month allowances not included. I’m responsible for my work during my shift only, no need to go on overtime. but if you want to you can take it. No pressure! As soon as my shifts ended I can log out and go home and forget about work for a few hours until I return the next day. My shift is extraordinary! 6 am to 3 pm. Beat that! I can live a normal life. My son will get to see and play with me. I have time for my wife! If I apply for a hire position that will upset everything. My pay will be cust considerably (that’s how it is here), I have to go on unpaid overtime most of the time, my shift will be in the evenings. And I won’t have time for my family. But still, there are times when I think about it…… can I really hold on being an agent for more than five years? Hmmm………

June 16, 2008 - Posted by Callcenterguy | Food, Personal, Work | | 2 Comments

2 Comments »

  1. Go for it!

    Comment by Alex Santos | June 16, 2008 | Reply

  2. [...] all started with “4 Years and Still An Agent“.  After that first post, I knew I was hooked.  This blog has been with me through Thick [...]

    Pingback by Just Thinking Out Loud: Year 1 « Just Thinking Out Loud! | June 16, 2009 | Reply


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